Responshuset AS speeds up turnaround with Duplo’s Esper DM-19.

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Responshuset AS Case Study

The company

Responshuset AS is a Norwegian direct mail fulfilment house that started in 1997 as a one-man operation and, through its own success, now employs 12 staff.

It has developed a highly professional customer service team, a call-centre, a large packing room and also now occupies several hundred square meters of warehouse.

The customer base includes charities, online stores,
mail order companies, retailers, newspapers, advertising and media agencies.

An important element of the business comes from the collation of advertising material.

The challenge

The company wanted to find a faster solution to the existing inserter machine, which was struggling to keep up with the daily work volumes.

“The maximum throughput we could achieve was 1,000 sets per hour and our customers expect a six hour turnaround from us. We realised the time had come to find a new solution and one that was easy to set up as well as to operate”.

 

The solution

Responshuset AS invested in the Esper DM-19 Direct Marketing Collator from Duplo.

At 7,800 sets per hour, the Esper was over seven times faster. It reliably and quickly collates leaflets, brochures, as well as a variety of other printed advertising material in a wrap around cover ready for distribution.

The DM-19 is perfect for short to medium sized jobs.
It has an extremely fast and simple set up process,
but more importantly gets the job done quickly which was key.

“We had looked around the market, and we kept coming back to the Esper as it is the only machine of its kind which can collate such a wide variety of material.

“Dealing with Duplo’s local distributor Neopost made the decision easy. They were experienced in document handling and could demonstrate all the benefits of the machine to satisfy our needs”, said Unn Irene Kjenslie from Responshuset”.

“The Esper DM-19 is so easy to operate, we found that virtually anyone in the organisation can use it which has helped to increase our direct marketing business even further”.

The result

The company completes jobs faster and deals with a huge variety of fulfilment requests at the touch of a button.

“The Esper DM-19 is so easy to operate, we found that virtually anyone in the organisation can use it which has helped to increase our direct marketing business even further”.

Automated production removes the need for hand collating, resulting in a much faster throughput and improved cost benefits for customers.

To find out more about Duplo’s range of products please visit duplointernational.com

Discover how Duplo aided Responshuset’s (now renamed Wepack) fulfilment of pharmaceutical supplies during the COVID-19 crisis here.