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Privacy

Our privacy policy – a quick guide

Duplo International Limited is a company incorporated in England and Wales, registered company number [05692860], having a registered address at Automated Precision House, Hamm Moor Lane, Addlestone, Surrey KT15 2SD United Kingdom.

This website (www.duplointernational.com) and its owners (Duplo International Limited) take a proactive approach to ensure the necessary steps are taken to protect your privacy throughout the time you spend on our site.

This privacy policy (together with our Website Terms of Use Policy and Cookie Policy will help you understand what data we may collect about you and what we may do with it.

  1. We abide by the UK Anti-Spam and Data Protection Acts
  2. We use cookies on this website so we can improve the user experience
  3. We may collect information about your computer for statistical analysis
  4. We do not share nor sell your data with any advertisers
  5. If you submit our contact details by filling in one of the forms on this website, we may share it with one of our authorised partners who look after your region or country on Duplo International’s behalf
  6. You can unsubscribe from any communications at any time
  7. We do not ask for your sensitive or personal information via Social Media platforms
  8. We do reference and link to external sites

 

Want to know more?

What is this Privacy Policy for?

This privacy policy, together with all documents referred to within, governs the privacy of the users who choose to use our website.

This policy will help you to understand the way this website processes, stores and protects user data. It covers the different areas of user privacy and outlines the obligations and requirements of the users, the website and the website owners.

 

Information we collect from you

We will collect and process the following data about you:

  1. Information you give us. This is information about you that you give us by filling in forms on our website or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address details of social accounts, phone number, financial and credit card information, personal description and photograph, along with the details of any Duplo products you currently own or have owned in the past.
  2. Information we collect about you. Each time you visit our site we will automatically collect the following information:
    1. technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, the country you are accessing the internet from, browser plug-in types and versions, operating system and platform;
    2. information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for', page response times, download errors, length of visits to pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page.
    3. If you complete one of our website forms and receive an email, we will track the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is not a comprehensive list].

 

Cookies

A cookie is a small file, typically of letters and numbers, downloaded on to your device when you access certain websites. Cookies are then sent back to the originating website each time to re-visit the site. Cookies are also useful because they allow a website to recognise what devises visitors are viewing the site with.

To learn more about how we use cookies and your ability to disable them, please review our Cookie Policy.

 

How we use your information

We use information held about you in the following ways:

  1. to ensure that content from our site is presented in the most effective manner for you and for your computer;
  2. to provide you with information, products or services that you request from us or which we feel may interest you, and only where you have consented to be contacted for such purposes;
  3. to carry out our obligations arising from any contracts entered into between you and us;
  4. to allow you to participate in interactive features of our service, when you choose to do so;
  5. to notify you about changes to our service;
  6. to generate personal profile reports about you which we use to help to tailor our site, and our interactions with you to suit your preferences.

If you are an existing Customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you or our customer.

If you are a new customer, we will contact you by electronic means only if you have consented to this.

 

Disclosure of your information

You agree that we have the right to share your personal information with:

  1. Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
  2. Selected third parties including:
    1. business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
    2.  analytics and search engine providers that assist us in the improvement and optimisation of our site;
    3. credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
    4. with an authorised 3rd party company who has been appointed by Duplo International Limited as your sales and service agent
    5. We do not allow 3rd parties to advertise on our website and therefore do not disclose any information about identifiable individuals to any advertisers.

We may disclose your personal information to third parties:

  1. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation,
  2. In order to enforce or apply our terms and conditions of use and other agreements;
  3. to protect the rights, property, or safety of Duplo International Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 

Contact & Communication

When you choose to contact us, you do so at your own discretion. Your personal information is kept private and stored securely until it is no longer required or has no use, as detailed in the Data Protection Act 1998. We have taken every effort to ensure a safe and secure form to email submission process but we must advise you that when you use a form to email processes you do so at your own risk.

We use the information you have submitted to provide you with further information about our products and to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to our email newsletter program as described below. Or where you have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights regarding receiving email marketing material.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It will also be processed by staff operating outside the EEA who work for us, for one of our suppliers, or for one of our authorised partners, who act as a sales and/or servicing agent on the behalf of Duplo Internationals. This includes staff engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

Email Newsletter

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. You can subscribe through an online automated process should they wish to do so but do so at your own discretion. Some subscriptions may be manually processed through prior written agreements with you.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website's email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is not a comprehensive list]. This information is used to refine future email campaigns and supply you with more relevant content based around your activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable, clear instructions on how to un-subscribe will by detailed instead.

 

External Links

Although this website only looks to include quality, safe and relevant external links, you are advised to adopt caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; Duplo Corporation or Duplo USA.)

We cannot guarantee or verify the contents of any externally linked website despite our best efforts. You should therefore note; you click on external links at your own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

 

Social Media Platforms

Communication, engagement and actions taken through external social media platforms we participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

You are advised to use social media platforms wisely and communicate, engage upon them with due care and caution in regard to their own privacy and personal details. We do not ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to instead use primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. You are advised before using these social sharing buttons that you do so at your own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

 

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: https://www.youtube.com/watch?v=g7yB1FhbS8g).

You are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by us. Despite the best efforts to ensure only genuine urls are published, many social media platforms are prone to spam and hacking and therefore we cannot be held liable for any damages or implications caused by visiting any shortened links.

 

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by writing to us at the business address at the bottom of this policy.

Our site may, from time to time, contain links to and from the websites of our partner networks and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

 

How can you Update or Change your Information?

If at any time you wish to change your information, you can contact us via this form, providing the updated information. [link to form]

If you wish to opt-out of email notifications and communications, you can unsubscribe here [email marketing preference centre].

If you would like to be removed from our database completely, please write to us at the address stated at the top of this policy.

 

Changes to our Privacy Policy

Any changes that we make to our Privacy Policy in the future will be posted on this page.

 

Resources & Further Information

Data Protection Act 1998

Privacy and Electronic Communications Regulations 2003

Privacy and Electronic Communications Regulations 2003 - The Guide

Twitter Privacy Policy

Facebook Privacy Policy

Google Privacy Policy

Linkedin Privacy Policy

 

Contact Information

Last update - March 2017. We reserve the right to change our data practices from time to time.

Duplo International Limited, Automated Precision House, Hamm Moor Lane, Addlestone, Surrey KT15 2SD United Kingdom

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Our cookie policy -  a quick guide

 

Duplo International Limited is a company incorporated in England and Wales, registered company number [05692860], having a registered address at Automated Precision House, Hamm Moor Lane, Addlestone, Surrey KT15 2SD United Kingdom.

This is an easy-to-read guide describing how Duplo International Limited uses cookies to collect and store information:

  1. We use cookies to make our website easier for you to use;
  2. We use cookies to help stop our online-forms from being used to send spam-email;
  3. We use cookies to monitor usage so we can spot trends and make improvements;
  4. We use cookies to identify individuals in certain circumstances; and
  5. We do store some personal information in cookies such as name and email address.

For additional information about our privacy practices, please see our Privacy Policy.

We believe that our use of cookies is essential for the smooth functioning of our website (www.duplointernational.com). If you "disable" cookies, then the interactive functions of the website will not operate. For example, data-submission via forms, as well as user-login, and many other features of the website cannot work fully without using cookies.

By using our website without opting-out (disabling cookies), you consent to our use of cookies as described in this policy.

 

What are cookies?

A cookie is a small file, typically of letters and numbers, downloaded on to your device when you access certain websites. Cookies are then sent back to the originating website each time to re-visit the site. Cookies are also useful because they allow a website to recognise what devises visitors are viewing the site with.

Cookies cannot be programmed, cannot carry viruses, and cannot install malware on the host computer. However, they can be used to track users' browsing activities.

Cookies are used by most websites for a variety of reasons - often very practical reasons to do with the operation of the website. However, they are also used to monitor how people are using the website (e.g. which pages are visited and how long is spent on each page).

If you want to learn more about cookies, including how to control and disable them, please visit http://www.allaboutcookies.org.

 

How we use cookies

We may collect information about your computer, including your IP address, operating system and browser type. This is enables us to analyse statistical data about your browsing actions and patterns. This information will be deleted after 3 months.

We may obtain information about your general internet usage by using technology such as "cookies", which store information on the hard drive of your computer. This type of technology helps us to improve our site and to deliver a better and more personalised service for you. They enable us:

  1. understand visitor numbers;
  2. to store information about a user's preferences, and so allow us to customise our site according to your interests and offer you goods or services in which we believe you will be interested;
  3. to speed up your searches; and
  4. to recognise you when you return to our site.

 

What happens if you disable cookies (i.e. opt-out)?

When you visit our website, you will be asked if you agree to allow the use of cookies. If you decide to accept cookies, we record this so you are not asked the question again. If you do not accept our cookies, you may find that some of the website is not working as expected, this is because some of the website function rely on cookies are obviously disabled. These functions include using online forms (e.g. our brochure download form) or any feature that requires login. We use a cookie to remember your cookie preferences, so this has a couple of consequences:

  1. If you delete all your cookies you will have to tell us your preference again; and
  2. If you use a different device, computer profile or browser you will have to tell us your preference again.

You may refuse to accept some technologies such as cookies by activating settings on your browser which allows you to refuse the setting of technologies such as cookies. If you refuse all cookies, you may be unable to access certain parts of our site and some interactive functions on our site, such as forms, may not work properly.

 

What happens if you ignore the question about opting out, but continue to use our website?

If you ignore the above question regarding use of cookies but continue to use our website, then we will assume you accept our use of cookies and the website will continue to set cookies as necessary unless you otherwise block them.

 

That concludes the quick guide.

Want to know more? Here is the techy bit…

Strictly Necessary

"Strictly Necessary" cookies let you move around the website and use essential features like secure areas and online billing. These cookies don't gather any information about you that could be used for marketing or remembering where you've been on the internet.

Name

Description

Expiration

CookieConfirm

The presence of this cookie is used to remember the fact that you have confirmed that you are happy to accept cookies

one "session" (i.e. until the browser is closed)

ASPSESSIONIDxxxxxxxx

This is a Session Cookie (session cookies are temporary and are erased when you close your browser). It identifies you from one page to the next and is used, for example, to keep track of your logged-in status.

1 year from set/update.

UserID, account, password

These cookies are used to remember your login credentials for when you next visit our website. They are only created if you choose the “Remember Me” option on the login page.

1 year from set/update.

Duploindentity

Used to store what locale is used (UK, French or International)

1 year from set/update.

 

Performance

"Performance" cookies collect information about how you use our website e.g. which pages you visit, and if you experience any errors. These cookies don't collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how our website works.

 

Google Analytics

We use Google Analytics to monitor usage of the website. Google Analytics collects information anonymously. It reports website trends without identifying individual visitors (not by name or IP address). You can read Google's privacy policy here for further information [ http://www.google.com/privacy.html ].

 

Name

Description

Expiration

__utma

This cookie is typically written to the browser upon the first visit to your site from that web browser. If the cookie has been deleted by the browser operator, and the browser subsequently visits your site, a new __utma cookie is written with a different unique ID. This cookie is used to determine unique visitors to your site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.

2 years from set/update.

__utmb

This cookie is used to establish and continue a user session with your site. When a user views a page on your site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on your site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on your site for longer than 30 minutes. You can modify the default length of a user session with the _setSessionCookieTimeout() method.

30 minutes from set/update.

__utmc

This cookie is no longer used by the ga.js tracking code to determine session status.

Historically, this cookie operated in conjunction with the __utmb cookie to determine whether or not to establish a new session for the user. For backwards compatibility purposes with sites still using the urchin.js tracking code, this cookie will continue to be written and will expire when the user exits the browser. However, if you are debugging your site tracking and you use the ga.js tracking code, you should not interpret the existence of this cookie in relation to a new or expired session.

Not set.

__utmz

This cookie stores the type of referral used by the visitor to reach your site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within your own site. The cookie is updated with each page view to your site.

6 months from set/update.

_ga

This cookie is used with Google Universal Analytics. This cookie allows Google to track unique users via a client identifier that is randomly generated.

2 years from set/update.

 

Functionality

"Functionality" cookies are used to provide services or to remember settings to improve your visit.

 

Third Party Cookies

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. "Targeting" cookies are linked to services provided by third parties, such as 'Like' buttons and 'Share' buttons. The third party often provides these services in return for recognising that you have visited our website.

 

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

 

CANDDi Tracking Cookies

We utilise a software platform called http://www.canddi.com/ to track individual users to our website. If you click on a link to the Duplo International site from an email we send you it is likely that that activity will be tracked by CANDDi and we may follow up with you.  Filling in an enquiry form on the Duplo International site will cause the tracking code to be activated as well.  Refusing cookies on our website will not stop these cookies from tracking your computer.